1. See Detail

Customer Service

Grocery Delivery and Returns


Grocery Delivery updates the stocks of the vendors weekly. Some of the partners don't have stock update which can lead to missing product on your order. In this case, we contact you by email or phone to substitute or remove the product from the order. 

When receiving your order if any product missing, we can top up your online wallet or give you cash back at the delivery. 

We hope you love shopping with Grocery Delivery. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.





Shipping and Delivery


Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We guarantee delivery times which is 24 hours, while doing our best to provide accurate estimates.

Grocery delivery enables two different delivery methods in Phnom Penh, Cambodia:

Standard delivery* method (next day) rates : 

Orders from $0 to $10 standard delivery fee $1 applies.

Orders from $10+ standard delivery fee $0 (FREE DELIVERY) applies.

*Orders made on Saturday and Sunday will be available for delivery from Monday 2PM. The standard delivery method is available for all products.

 

Express delivery** method (120) rates : 

Orders from $0 to $15 Express delivery fee $1.5 applies.

Orders from $15+ Express delivery fee $0 (FREE DELIVERY) applies.          

**Available for orders made before 6PM from Monday to Saturday. Available for selected product with the product label « 120min »

 

You can also combine delivery methods at a nominal charge if you wish to receive part of your order in Express and the rest the next day.

 You leave outside Phnom Penh and wish to order ? Contact Us.


 

Terms & Conditions


Illegal product: Grocery Delivery will not sell items prohibited by the Cambodian Law.Product list agreement: GroceryDelivery.asia have the right to allow or not some product allowed to each vendor on the platform.Insurance: Grocery Delivery engage its responsibility from the picking to the delivery . Vendor should allow product return over 24h.Use-by-Date regulation: In case of use-by-date items is passed at the purchased day, vendor agrees to replace, substitute or return any itemsProduct availability: Vendor must inform the Marketplace for any out of stock item. Vendor can enable or disable any item online thanks to the vendor backend.Provide product information: Vendor must provide to Marketplace the most information as possible like pictures, description, prices update. Vendor can use the vendor backend to provide these information.Product Pricing: Vendor must apply the same price or cheaper online that the retail price at the outlet.

Deliveries occur everyday from 8am to 10pm. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes engagement is 24 hours. Charges may be added to orders with Priority and Overnight shipping if we try unsuccessfully to deliver your order more than once.

We deliver only in Phnom Penh, Cambodia. Delivery addresses in Kep, Kampot, Sihanoukville, Siem Reap and Battambang should come soon and will add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive between 24 and 30 hours business days when ordered before 12:00 noon (PST).




Returns and Replacements


We want you to be completely happy with your Grocery Delivery order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 2 hours of receipt of merchandise.

Returning Gifts


When returning a gift, a Grocery Delivery Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Grocery Delivery. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Grocery Delivery Gift Card.